Privacy Policy

Effective Date: [January 2025]

At CURIOSO E JUBILANTE - LDA (hereinafter referred to as “the Company”), your privacy is a top priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you access our website, services, or communicate with us.

This Privacy Policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our services, you agree to the terms described herein.

1. PERSONAL DATA WE COLLECT

We only collect the personal data necessary to provide our services or enhance your experience.

Types of Data Collected

• Personal Information: Name, email address, phone number, billing address, payment details, travel preferences, and booking details.

• User Account Data: Login credentials, password hints, and profile preferences (if you register an account).

• Transaction Data: Past booking references, payment confirmations, and travel itineraries.

• Communication Data: Messages or inquiries you send to us via email, contact forms, or other communication channels.

• Technical Data: IP address, browser type, operating system, and cookies (see the "Cookies" section below).

How We Use Your Data

We use your personal data to:

• Process bookings and confirm reservations.

• Communicate important service updates or respond to your inquiries.

• Personalize your experience and tailor content to your preferences.

• Improve our services through analysis and customer feedback.

• Ensure compliance with legal requirements.

2. LEGAL BASIS FOR DATA PROCESSING

We process your personal data based on the following legal grounds:

• Contractual Obligation: To fulfill the services you have requested or booked.

• Legitimate Interests: To improve our website, ensure security, and provide relevant offers and promotions.

• Consent: For email newsletters, marketing communications, or optional surveys (where required by law).

• Legal Compliance: To adhere to applicable laws, such as fraud prevention and tax reporting.

3. SHARING YOUR DATA

We only share your personal data with third parties when necessary for the provision of services or when required by law.

Third Parties We Work With

• Service Providers: Hotels, transport providers, tour operators, and other third parties involved in fulfilling your travel arrangements.

• Payment Processors: To securely process your payments.

• Analytics Tools: To analyze site traffic and user behavior (e.g., Google Analytics).

• Legal Authorities: To comply with applicable laws, regulations, or legal processes.

We ensure all third parties adhere to strict confidentiality and data protection agreements.

4. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

• Transaction Data: Retained for 7 years (for tax and accounting purposes).

• Marketing Data: Retained until you withdraw consent or opt out of communications.

• Account Data: Retained as long as your account remains active.

After this period, your personal data will be securely deleted or anonymized.

5. YOUR RIGHTS UNDER GDPR

Under the GDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.

• Right to Rectification: Correct inaccurate or incomplete data.

• Right to Erasure (“Right to Be Forgotten”): Request deletion of your personal data, subject to legal obligations.

• Right to Restrict Processing: Limit the processing of your data in certain circumstances.

• Right to Data Portability: Receive your data in a machine-readable format or transfer it to another provider.

• Right to Object: Object to data processing for direct marketing or legitimate interests.

• Right to Withdraw Consent: Withdraw your consent for processing at any time.

To exercise these rights, contact us at [insert email address].

6. COOKIES AND SESSION DATA

Our website uses cookies to enhance your browsing experience and gather non-personally identifiable session data.

What Are Cookies?

Cookies are small files stored on your device that help us analyze site usage and personalize content. Cookies do not contain sensitive personal information.

How We Use Cookies:

• To remember your preferences and improve navigation.

• To display relevant advertisements or offers.

• To monitor website performance and usage patterns.

You can manage cookie settings in your browser and delete cookies at any time. However, disabling cookies may limit certain website features.

7. SECURITY MEASURES

We implement industry-standard measures to safeguard your personal data, including:

• Secure Sockets Layer (SSL) encryption for online transactions.

• Restricted access to personal data on a need-to-know basis.

• Regular security audits and vulnerability assessments.

Despite these measures, no online system can guarantee absolute security. Users should take precautions to protect their account credentials and avoid sharing sensitive information via unsecured channels.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technological advancements.

We will notify you of significant changes via email or on our website. Continued use of our services after updates signifies your acceptance of the revised Privacy Policy.

9. CONTACT US

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us:

• Email: [Info@cejportugal.com]

• Phone: [+351 926385480]

We aim to respond to all inquiries within 10 business days